George Sandford

English language guide to effective communication

1. An introduction to communication

Effective communication is an essential life and work skill and something that we use every day. Key areas of work based communication involve giving, receiving, seeking and exchanging information, expressing feelings and opinions, understanding others, dealing with conflict and behaving assertively. However, just because we can talk and listen, doesn’t automatically make us good communicators and there are many things that can go wrong.